Order Information

My Order

• Can I change the shipping on my order?
• Packaging
• Why can’t I find my order listed under Recent Orders or in my Order History?
• How do I check my order status if I checked out as a guest?
• How to cancel an order?
• Can I add an item to an order already placed?

See all 7 articles

Placing an Order

• Can I change the delivery address on my order?
• Are you all also Valley Fibers? Because my credit card/PayPal statement shows a charge to Valley Fibers
• What does the error message TROUTD mean when I try to place an order?
• What are my payment options?

There is an issue with the order I received

• I received a damaged or broken item
• My order is missing an item
• Why is there a knot in my yarn?